Shipping and Delivery

• How long does it take to receive my order?

  We anticipate our orders to be processed for our customers in 2-3 working days, and for delivery to be made 7-14 working days thereafter. Sometimes, delivery times can go over 14 working days, due to the very nature of the item in transit, and any customs/transit checks that the parcel needs to ...

• I have not received an email confirmation or tracking number

  If more than 4 working have passed since you placed an order with us, and you have not yet received an SMS/email order confirmation and/or a tracking number, please contact us so that we can pass these on to you.

• My tracking number is not working

  If your tracking number leads you to a message reading "This number can't be found at this moment. It's not available in the carrier's system yet. Please check back later", your parcel has been allocated a tracking number, but this has not yet gone live. As soon as the parcel is scanned onto its...

• My tracking status has not updated

  If your parcel does not seem to have moved for more than 4 working days, please contact us so that we can check this for you